Privacy Policy for Majestic Review
Last Updated: April 13, 2026
1. Introduction
This Privacy Policy outlines how Majestic Review, operated by Motive Mktg LLC ("the Company," "we," "our," "us"), collects, uses, and protects personal information from our users and their end-customers. Our platform is designed to help local businesses manage their online reputation through review aggregation, AI-powered automated responses, campaign management, and process automation.
We are committed to full compliance with global data protection standards, including the GDPR (General Data Protection Regulation) and the CCPA (California Consumer Privacy Act).
2. Personal Data We Collect
To provide our services, we collect the following categories of information:
› Account Information: Name, email address, phone number, and login credentials.
› Business Data: Reputation analytics, review history, and responses sent via the platform.
› End-User Data: Information from your customers (e.g., name, email, private feedback, and video testimonials) submitted via review request campaigns.
› Technical Data: IP addresses, browser types, and usage patterns collected through cookies and tracking technologies.
› AI-Processed Data: Review content and generated responses processed through our Artificial Intelligence models.
3. Purpose of Data Processing
We process personal data for the following specific purposes:
Reputation Management: Aggregating reviews from third-party platforms (Google, Facebook, etc.).
AI Automation: Utilizing AI to generate high-quality, contextual responses to customer feedback.
Communication Campaigns: Automating email or SMS requests to collect reviews and video testimonials.
Social Proof: Generating and sharing review-based images and widgets for websites.
Service Optimization: Analyzing platform performance to improve user experience..
4. AI Transparency and Disclosure
Majestic Review uses advanced Artificial Intelligence (AI) to assist in responding to customer reviews.
› The data used by the AI is limited to the content of the review and business-specific parameters set by the user.
› We do not use your private customer data to train global AI models for third parties.
› Users are encouraged to review AI-generated content before final publication to ensure accuracy.
5. Legal Basis for Processing (GDPR)
Under European law, we process data based on:
Consent: For marketing and AI-driven automated responses.
Contractual Necessity: To deliver the services agreed upon in our Terms of Service.
Legitimate Interests: To maintain platform security and improve our software features.
Legal Obligation: When required by law or regulatory authorities.
6. User Rights (GDPR & CCPA)
Under European law, we process data based on:
Access & Portability: Request a copy of your data in a machine-readable format.
Correction & Deletion: The right to fix inaccuracies or "be forgotten" (data erasure).
Opt-Out: The right to opt-out of the "sale" or sharing of personal information for targeted advertising.
Non-Discrimination: Exercising these rights will not result in any service degradation.
To exercise these rights, please contact us at admin@majesticreview.com.
7. Data Sharing and Third Parties
We only share information with trusted partners necessary for service delivery:
Sub-processors: Hosting providers (AWS/Google Cloud), AI infrastructure, and email delivery services.
Third-Party APIs: Integration with Google Business Profile, Facebook, and other review platforms as authorized by the user.
Legal Compliance: We may disclose data if required by a court order or to protect the safety of our users.
8. Data Security and Retention
We implement enterprise-grade technical and organizational measures to protect your data. This includes encryption of data at rest and in transit.
Retention: We keep your data only as long as your account is active or as needed to provide services. Upon account termination, data is deleted or anonymized unless legal retention is required.
9. Governing Law
This policy and any disputes related to it are governed by the laws of the State of Texas, USA, without regard to conflict of law principles.
10. Contact Information
If you have questions regarding this Privacy Policy or Motive Mktg LLC’s data practices, please reach out:
Motive Mktg LLC Attention: Privacy Department
Email: admin@majesticreview.com
Website: www.majesticreview.com